FAQ

TRACKING YOUR ORDER

When your order is ready, we will send you an email with all the tracking information and a link to track your order.

When your order has left our warehouses, you will receive an SMS or an email from our courier companies (MRW or Correos) with a tracking number.

To check the status of your order, access the MRW (http://www.mrw.es/) or Correos (https://www.correos.es/ss/ Satellite/site/aplicacion- shipping_locator-tools_and_apps / app_detail-language = es_ES)

If the tracking number doesn't work, don't worry. The shipping company takes a few hours to enter the tracking information into their systems, try to test later.

If your order passes through customs, we are not responsible for the additional costs that this entails or the increase in the indicated delivery time. 

FILTERS FOR MASKS

We do not currently sell filters. Filters are not included in the masks. If you have doubts with the measurements of the filters you can compare them with the measurements of the masks. Filters can be purchased in pharmacies or online stores.

SHIPPING TIME AND COSTS

Shipping costs are € 3.90 to the Peninsula and € 5.90 to the Balearic Islands, unless special discounts are applied.

For international shipments and other destinations, check the price indicated in the last step of the purchase process.

APPLICABLE TAXES

The price of the marketed products is indicated next to the descriptive sheet of each one of them and includes the Value Added Tax (VAT). If any other tax is applicable, this will be indicated.

DEFECTIVE PRODUCTS

If you receive a defective product, send us images where the damage is clearly shown to be able to verify it through this form and give you a solution.

WRONG ORDER

If you receive your order incorrectly, send us an image through this form where everything you have received is appreciated with their respective references in the package and we will give you a solution once the content is verified.

CHANGES TO THE ORDER

The masks are not allowed to change for reasons of hygiene and safety.

In the rest of the products:

If you want to make a change to one of the items you have received, we need you to indicate us through this form the change you request. You must pay € 3.90 for shipping costs (Peninsula) or the one that corresponds in your geographical area to a standard shipping.

Once we receive your request, we will send you a link so that you can pay the shipping costs. It will be the same courier who delivers your new order to pick up the old one. 

RETURN OF THE ORDER

You have 30 days to return your order. You must pay € 3.90 for shipping costs (Peninsula) that will be deducted from the amount of the item to be returned. If it is another geographic area, the shipping cost corresponds to the standard shipping of your initial order.

Once we receive your request we will send you a postal label so that you can send us the order by depositing it at any Post office.

You must access this form to carry out the processing. 

PAYMENT METHODS

The only accepted payment methods are PayPal and credit or debit card. We do not accept other payment methods such as cash on delivery or transfer.

If you have any problem when completing the payment, you can try to access it with other devices (PC, mobile, tablet, ...) or with other browsers (Safari, Chrome, Mozilla, ...). In case of paying by card, make sure that you agree to make purchases online and in the case of a purse card that you have at least € 1 more than the order amount.

If you still get an error, send us a screenshot so that we can see exactly the error that appears and we can solve it.

CONTACT PICO 

To ask us any questions you can write to us through our Contact Form.

I WANT TO SELL PICO IN MY STORE

If you are interested in being an authorized PICO seller, please write to us at info@pico.tienda

SWEEPSTAKES AND PROMOTIONS

The commercial raffles and prizes distributed through our social networks are exempt from commercial value and therefore from guarantee; If a defect is detected in your reception, notify us as soon as possible to info@pico.tienda. Changes or refunds are not accepted.

ABOUT THE MANUFACTURE OF OUR PRODUCTS